Exploring Local Managers’ Motivations to Seek Problem-Solving in Response to Citizens’ Feedback Signals on Service Quality

"Performance management has become a global trend in government reform movements. Previous studies have emphasized performance feedback, referring to the fact that local governments ad opted numerous practices enhance service performance. Accordingly, while many sought mechanisms motivate manag ers seek they not clarified how different information signals foster managers’ problem-solving activities. This study conducted survey experiment assess agreement with prob lem-solving system such as consulting when presented on citizen satisfaction quality. The re sults indicate managers low scores are more reactive perfor mance information, supporting sys tem, and managerial reactions increase detailed information."